Journal of Islamic Business and Management

Adaptation, Translation, and Psychometric Analysis of the Organizational Trust Scale in the Perspective of Muslim Majority Society of Khyber Pakhtunkhwa

Qamar Abbas & Saima Batool
Published Online: June 2017

Mutual trust between the organizations and their employees is crucial for maximizing firms’ value as also the socio-economic benefits to the society. Particularly, in Islamic perspective, it results in good outcome both for this world and the Hereafter. While majority of organizational trust instruments have been developed in English, scholars have made few attempts to examine the validity and reliability of their translated versions in diverse contexts. In literature, Schoorman and Ballinger (2006) Organizational Trust Scale is one of the self-rating instrument developed to investigate the association among subordinates and leaders or managers. Translation/back translation method was used to translate instrument into Urdu. Survey was conducted to collect information from employees working in public sector organization of Khyber Pakhtunkhwa to measure employee’s trust on managers or leaders. Cronbach’s Alpha was used to test the reliability of the translated scale. Principal Component Analysis was used to test the construct validity of the instrument. The findings of the research study suggest that the uni-dimensional structure of the Organizational Trust Scale of Schoorman and Ballinger can be applied to the Pakistani public sector organizations particularly for finding the impacts of Islamic social values and principles in performance of organizations.


Organizational Trust Scale; Reliability; Translation Method; Public Sector Organization; Khyber Pakhtunkhwa; Islamic Social Values.